Your Safety is
Not a Feature.
It's the Foundation.
Every design decision at Handovr exists to make sure neither buyer nor seller ever gets cheated.
6 Ways We Protect Every Buyer
Escrow Payment
Your payment is held securely by Handovr — released to the seller only after successful physical verification.
In-Person 16-Point Verification
A trained agent visits the seller's location before handover. We execute our thorough 16-point diagnostic checklist.
Legal Tax Invoice
Every transaction generates a tax invoice with IMEI, date, and both party details. Admissible as legal proof.
Open-Box & 48h Protection
Inspect the device during delivery. Plus, enjoy 48 hours of protection for any undisclosed functional defects.
No Stranger Contact
Your phone number and address are never shared with the other party. All communication is managed securely.
Verification Rejection Refund
If our agent finds any undisclosed mismatch — your order is cancelled and 100% refunded in 3-5 business days.
4 Ways We Protect Every Seller
Paid at Pickup
You receive your payout the moment our agent verifies and picks up the device. UPI or bank transfer.
Ownership Transfer Proof
A tax invoice proves you no longer own the device, protecting you from future claims.
No Spam Buyers
Buyers can't call directly. Only serious order requests come through our platform.
Zero Chargeback Risk
Once verified and handed over, your earnings are locked and 100% protected against false claims or returns.
How the Trust Score Works
Our public trust score system is currently under development. Soon, every seller will have a score from 0–100 based on ID verification, listing accuracy, and completed sales history.
Common Scam Patterns to Avoid
Never pay outside Handovr. Anyone asking for GPay/PhonePe directly is likely scamming.
Our agents always show official ID and follow a fixed protocol. Contact us if anything feels off.
Listings priced drastically below market value are red flags. If it feels wrong, report it.
Legitimate sellers are patient. If pressured to act instantly — that's a red flag.
The Rules That Protect Everyone
Cancellation Policy
Free cancellation before agent pickup. After pickup, order is locked.
Returns & Protection
Doorstep open-box check + 48h reporting for undisclosed functional defects.
Dispute Resolution
Raise disputes via Dashboard or WhatsApp. Team responds within 2-4 hours.
Data Privacy
We never share your phone, address, or ID with other users. DPDP compliant.
