Shipping Info
Everything you need to know about how we pick up, package, and deliver your devices safely.
How Shipping Works
Order Confirmed & Escrow Secured
Once your order is placed, your payment is held safely in escrow. We immediately notify the seller and schedule an agent visit.
In-Person 16-Point Verification
A trained Handovr agent visits the seller's location and executes our thorough 16-point physical and diagnostic checklist.
Tamper-Evident Packaging
Upon passing verification, the device and accessories are sealed in custom anti-static packaging with unique tamper-evident serials.
Direct Doorstep Handover
Our team personally delivers the device directly to your doorstep in Delhi NCR — without third-party courier delays or handling risks.
Open-Box Inspection & 48h Protection
Open and test the device in our agent's presence. Every order includes our 48-Hour Undisclosed Functional Defect Protection.
Delivery Timelines
Handover is scheduled immediately after seller confirmation and agent availability.
Packaging & Safety
Rigid Device Box
Every device is placed in shock-proof protective casing designed specifically for electronics.
Anti-Static Protection
ESD-safe protective wrapping prevents electrostatic damage to internal components.
Numbered Tamper Seal
A serialized tamper-evident seal is applied at seller pickup and verified before delivery.
Verified Accessories
Listed chargers, cables, and original bills are catalogued and securely packed together.
Order Coordination & Tracking
Throughout the handover process, you receive:
- Direct WhatsApp updates when the agent begins inspection and departs for delivery
- Live order tracking in your Handovr Buyer Dashboard
- Digital Inspection Report summary with verified IMEI and test results
Check your order anytime under Dashboard → My Orders.
Doorstep Verification & Logistics Fee
A transparent flat fee of ₹99 is charged at checkout per order. This covers seller doorstep visit, certified 16-point physical verification, tamper-evident packing materials, and personal direct delivery to your address.
