Buyer Protection & Returns Policy
Open-box doorstep verification + 48-hour protection for undisclosed functional defects.
1. Doorstep Open-Box Verification
At Handovr, we do not use third-party courier services. Our trained executives personally inspect the phone with you at your doorstep. This ensures maximum safety, physical transparency, and zero surprises.
Personal Agent Delivery
Our executive arrives with the tamper-sealed package directly at your address in Delhi NCR.
Open-Box Testing
Open the tamper seal in our presence. Inspect cosmetic condition, verify IMEI, test touch, cameras, and biometrics.
Accept or Reject on the Spot
If anything does not match the listing, reject on the spot for an immediate cancellation and 100% refund.
2. 48-Hour Undisclosed Functional Defect Protection
We recognize that some hardware issues (such as intermittent battery drain, hidden sensor faults, or wireless drops) can only be spotted with extended use. Handovr provides a 48-hour functional defect protection window on every order.
- Undisclosed Functional Defects: If a major hardware component (motherboard, cameras, biometrics, charging, speakers, Wi-Fi) fails within 48 hours and was not disclosed in the listing, submit a report with diagnostics.
- Mismatch with Inspection Report: If any physical part or internal specification differs from the verified 16-point handover report.
- Carrier or Activation Lock: If a hidden Apple ID, Google FRP lock, or carrier lock prevents full setup.
Exclusions from Returns:
- Disclosed condition & cosmetic wear — flaws already noted in the listing description/grade
- Buyer's remorse or preference change — changing your mind about device size or color
- Accidental damage post-handover — drops, screen cracks, or water exposure after delivery
- Third-party software modifications — rooting, unofficial ROMs, or unauthorized repair attempts
3. Refund Turnaround & Payout Process
- Doorstep Rejection: If you reject the device during delivery, your order is immediately cancelled.
- Refund SLA: 100% of the funds are credited back to your original payment method within 3–5 business days via Razorpay.
- Dispute Resolution: Defect claims submitted within 48 hours are acknowledged within 2 hours and reviewed by our Trust & Safety team.
Pro Tip: Always inspect the device thoroughly during delivery. Check the screen, body, buttons, ports, battery health, and compare with listing photos. Our agent will wait while you verify everything. This is your chance to ensure complete satisfaction.
Have questions about a recent order?
Our support team is always available to help clarify our policies.
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