Terms of Service

1. About Handovr

Handovr is a managed marketplace platform that facilitates the buying and selling of verified, pre-owned electronic devices. We act as an intermediary — handling in-person verification, direct logistics, escrow payment processing, and documentation — between independent buyers and sellers.

Handovr is operated by Handovr Technologies, based in Delhi NCR, India.

2. Eligibility

• You must have a valid email address for OTP-based authentication.
• You must provide truthful and accurate information during registration and listing creation.
• Government-issued ID may be required for seller verification and trust score eligibility.

3. Accounts

When you create an account, you are responsible for maintaining the security of your login credentials. You agree to:

• Not share your OTP or account access with anyone.
• Notify us immediately if you suspect unauthorised access.
• Accept responsibility for all activity under your account.

We reserve the right to suspend or terminate accounts that violate these terms.

4. Listings & Selling

As a seller, you agree to:

• Provide accurate and complete information about your device — including model, storage, condition, battery health, accessories, and any defects or replaced parts.
• Upload genuine photos of the actual device being sold.
• Not list stolen, blacklisted, counterfeit, or legally disputed devices.
• Make the device available for in-person 16-point verification by our agent at your doorstep.
• Accept that Handovr facilitates transactions through secure escrow settlement.

Listings that are misleading, inaccurate, or violate our policies will be delisted. Repeat violations result in permanent account ban.

5. Buying & Payments

As a buyer, you agree to:

• Pay the listed price plus the transparent ₹99 doorstep inspection & delivery fee through our secure payment gateway (Razorpay).
• Understand that payments are held in escrow until the device is physically verified and handed over.
• Inspect the device during open-box doorstep delivery. If satisfied, accept the delivery; all purchases are backed by our 48-Hour Undisclosed Functional Defect Protection.
• Not attempt to contact sellers off-platform to circumvent Handovr verification and safety layers.

6. Verification & Quality

Every device undergoes our 16-point physical verification conducted by a trained Handovr agent at seller pickup. This includes IMEI matching, CEIR blacklist check, hardware diagnostic tests, display authentication, and cosmetic inspection.

• If a device fails verification, the order is automatically cancelled and the buyer receives a 100% refund.
• Handovr does not open or disassemble internal circuitry during inspection.
• Digital verification reports are generated and accessible for transaction transparency.

7. Returns & Refunds

• Doorstep Rejection: You may reject the device on the spot during open-box delivery if it fails to match the listing.
• 48-Hour Functional Defect Protection: If an undisclosed latent hardware defect (motherboard, camera, biometric, charging failure) is discovered within 48 hours of delivery, you may file a dispute with diagnostics for a full refund.
• Refunds are processed within 3–5 business days to the original payment method via Razorpay.
• Accidental physical drops, liquid damage, or software modifications post-delivery are not eligible for returns.

See our full Returns & Refunds Policy for detailed guidelines.

8. Prohibited Activities

You may not:

• Use the platform to sell stolen, lost, or counterfeit goods.
• Engage in off-platform transactions to avoid Handovr's protections.
• Harass, threaten, or abuse other users, Handovr staff, or verification agents.
• Attempt to manipulate trust scores, reviews, or listing data.
• Use bots, scrapers, or automated tools to interact with the platform.
• Create multiple accounts to circumvent suspensions or restrictions.

9. Limitation of Liability

Handovr Technologies acts as a trust intermediary and managed marketplace. While we verify devices and protect transactions, we do not:

• Manufacture or provide official OEM warranties for the third-party pre-owned devices sold on the platform.
• Accept liability for issues arising from subsequent user modifications, unauthorized repairs, or OS updates after the protection period.

Our total liability for any claim shall not exceed the transaction value of the specific order in question.

10. Dispute Resolution & Governing Law

If a dispute arises between buyer and seller:

• Both parties agree to first attempt resolution through Handovr's Grievance and Support team.
• Disputes may be escalated via WhatsApp, Email, or the Buyer Dashboard.
• Any unresolved legal disputes shall be subject to the exclusive jurisdiction of courts in Delhi, India.

11. Grievance Redressal (Consumer Protection Rules 2020)

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and DPDP Act, the details of the designated Grievance Officer are:

• Grievance Officer: Bilal Choudhary
• Designation: Founder & Grievance Redressal Officer
• Entity: Handovr Technologies
• Email: grievance@handovr.in
• Location: Delhi NCR, India
• Acknowledgement: Within 48 hours • Resolution SLA: Within 30 days

12. Contact

If you have any questions about these Terms of Service, reach out to us:

• Email: support@handovr.in
• WhatsApp Support: +91 95600 90624